Privacy Policy

We aim to collect only information reasonably required to respond to enquiries, prepare quotes, manage bookings and provide our services.

Customers may provide photographs of showers, bathrooms, balconies or other tiled areas when requesting a quote or discussing a job.

These photographs may include parts of a private property.

Providing photos through the website is optional unless we specifically require them to properly assess a job.

Customer-submitted photos will not automatically be used for public marketing simply because they were submitted through the quote form.

We may also receive information from another person where they are legitimately arranging work on behalf of a property owner, tenant, real estate agency or other authorised party.

We do not sell customer personal information.

Our website allows customers to request a quote by providing:

Information submitted through the website is used to assess and respond to your enquiry and, where you proceed, to assist with quoting, booking and completing the work.

Please avoid uploading photographs containing unnecessary personal, financial or sensitive information.

GC Grout Masters may use third-party service providers to operate the business.

We only provide information to service providers where reasonably necessary for them to perform the relevant service.

Those providers may have their own privacy and data-handling practices.

The GC Grout Masters website is hosted using Netlify.

When you submit an enquiry through our website, information you enter into the website form, including photographs you choose to upload, may be processed through Netlify's infrastructure so that the enquiry can be received by GC Grout Masters.

Where electronic payment services are offered, payments may be processed by a third-party payment provider.

GC Grout Masters does not need to directly store your complete payment-card details where those details are processed securely by the relevant payment provider.

Information relating to quotes, customers, jobs and invoices may be stored using business software used by GC Grout Masters for job management and accounting.

This may include contact details, job addresses, quote information, invoices, photographs and records relating to work performed.

We do not disclose personal information for unrelated purposes without consent unless permitted or required by law.

Some technology or cloud service providers used by GC Grout Masters may process or store data using infrastructure located outside Australia.

The countries involved may vary depending on the service provider and their infrastructure.

Where applicable, we take reasonable steps to use reputable service providers and handle personal information appropriately.

We will not use your contact information for unrelated promotional communication where doing so would be contrary to applicable law.

Where marketing communication is sent, you may ask us to stop sending it.

Some completed-work photographs may also be suitable for our website, social media, portfolio or advertising.

We will not intentionally publish customer names, addresses or other identifying personal information with project photographs without appropriate permission.

If you do not want photographs of your property used for marketing, you may tell us.

Our website or third-party services supporting it may use cookies or similar technology required for functionality, security, performance or analytics.

Where analytics or similar services are introduced, this Privacy Policy should be updated if necessary to reflect those services.

GC Grout Masters takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the information, records may be stored electronically through reputable business and cloud services or in other business records.

No internet or electronic storage system can be guaranteed to be completely secure.

Information that is no longer reasonably required may be deleted, destroyed or de-identified where appropriate.

We may need to confirm your identity before providing or changing personal information.

We will respond within a reasonable period.

If you have a privacy concern, please contact GC Grout Masters first so we can investigate and respond.

Please include enough information for us to understand the issue.

We will take reasonable steps to review your concern and respond appropriately.

Where the Privacy Act applies and you are not satisfied with the response, you may also have the right to raise the matter with the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy where our business practices, website or legal obligations change.

The current version will be published on this website with the date of the latest update.